INFORMATION COVID-19

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Rooms and occupation

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PROTOCOL AND PLAN OF ACTION

Safety and Hygiene

From Best Hotels we have established an action plan based mainly on order SND / 399/2020 of May 9, 2020 from the Ministry of Health in collaboration with ICTE (Spanish Tourist Quality Institute)

These protocols have been created by professionals from Best Hotels in collaboration with the companies that manage self-control plans, specialized in consulting, auditing and training in health and safety in the tourism industry.

An important part that we have considered is the training of our employees to ensure the knowledge and implementation of all the processes and measures adopted.

Processes and measures taken


A general disinfection of all installations will be carried out by authorized companies that will issue an execution certificate.

Control and improvement of the safety distance . Hotel staff must maintain social distance from guests and co-workers, avoiding any physical contact.

A QR system has been implemented within each establishment so that you have all the hotel information on your electronic device as well as the letters from the bars and restaurants.

A specific audit schedule is established for the verification of the new protocols.

All products are guaranteed to be disinfected prior to receipt.

We have created a specific “disinfection” team to carry out all the protocols established in cases of positive or suspicious in COVID-19, always in the event that they cannot be transferred to a hospital center.

Safety
distance

Control and improvement of the safety distance

Audits and training

Training of personnel for the verification of the new protocols.

Hydroalcoholic Gel

At your availability.

Protection equipment

To carry out all the established protocols.
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Reception

Reception

We establish a maximum capacity and necessary measures to ensure social distancing.

Use of PPE, masks and gloves by staff as well as separating screens.

We will make disinfectant gels available.

We will give a welcome kit with mask and hydroalcoholic gel per person.

There will be disinfecting carpet for feet and luggage wheels at the entrance of the establishment.

The cleaning of this area will be permanently reinforced. Verification of new protocols.

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Rooms and Cleaning

Rooms and Cleaning

All non-essential items such as blankets, coffee makers, magazines, brochures and other information will be removed.

Gel and shampoo amenities will be reduced, making other items that will be properly disinfected available at the reception.

Protocol is established to separate clean clothes and utensils from dirty ones to avoid any cross contamination.

Use of PPE, masks and gloves by staff.

Disinfection by spraying with virucides that comply with European regulations in all departure rooms, leaving even 24-hour rooms free of customers for even more security. In addition, the TV remote control, the hair dryer and its filter, the minibar and the wardrobe hangers will be sanitized.

The cleaning of the elements of the room that are most susceptible will be reinforced daily.

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Bar Restaurant

Bar Restaurant

Hydroalcoholic gel is made available at the entrance to the must-use restaurant.

Use of PPE, masks and gloves by room and kitchen staff.

A reduction of capacity is established to maintain social distance and restoration shifts are created to promote it.

Both tablecloths and single-use napkins will be used and the cleaning of tables and chairs will be extreme after use.

For Best Hotels, it is very important to continue with the commitment of buffets and show cooking, so protection screens have been placed on the food lines and it will be guaranteed that all products will be served by hotel staff.

We will promote the services of snacks and roomservice for the comfort of the client. Letters from the bar and restaurant will be removed by making QR codes available.

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Animation, Pools, Technical Service and other services

Animation, Pools, Technical Service and other services

We will establish animation in such a way that the gauging is controlled and the security measures between people are respected.

We will turn the animation into carrying out activities mainly outdoors and avoiding the exchange of objects as much as possible.

The material used will be disinfected after each activity.

The pool will have a limited capacity to guarantee social distances and the hammocks will be disinfected after each use, reinforcing the cleaning and disinfection of the area.

Use of PPE, masks and gloves by staff.

The maintenance team must attend to the repair parts whenever there are no guests inside the room except in justified causes.

Cleaning, disinfection and air conditioning equipment will be checked daily to ensure that protocols are followed.

Adaptation of fitness and wellness to the new safety and hygiene standards. Hydroalcoholic gel is made available at the entrance.

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