INFORMATION COVID-19

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COVID-19

Important information

[Update 05.11.2020]

We at Best Hotels have established and implemented a complete action plan in order to offer our guests the best possible guarantees of safety and hygiene during their stay. We are aware that these measures may cause you some inconvenience, but at Best Hotels, we have enforced them for the common good of everyone and in order to guarantee you a safe and pleasant stay. Thank you very much for your full collaboration to ensure that all these measures are carried out, which are undoubtedly essential.

Cancellation policy

Cancellation policy

In the event that your reservation has been affected by the unusual closing period, we offer you the option of modifying the booking dates. If you want to cancel but have paid the amount or a part of it in advance, we offer you the option of saving the amount already paid to re-use it in a new reservation, in any of our hotels, within the period of one year starting from the date of your original booking. For online payments of Non-Refundable and Refundable rates, the option of obtaining a gift voucher for the amount paid will be offered as long as the hotel is closed due to Covid-19.

Contact us by telephone: +34 902 246 642 and +34 977 374 203, by chat on our website or by email at reservas@besthotels.es and reservas2@besthotels.es

Please note that the information is subject to change over time and subject to the decisions of government and health authorities.

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Safety and Hygiene

Safety and Hygiene

We at Best Hotels have established an action plan based mainly on the SND / 399/2020 Order of 9 May 2020 from the Ministry of Health in collaboration with ICTE (Spanish Tourist Quality Institute)

These protocols have been created by professionals from Best Hotels in collaboration with the companies that manage self-control plans, specialized in consulting, auditing and training in health and safety in the tourism industry. An important part that we have considered is the training of our employees to ensure the knowledge and implementation of all the processes and measures adopted.

Processes and measures taken


A general disinfection of all facilities will be carried out by authorized companies that will issue an execution certificate.

Control and improvement of the safety distance. Hotel staff must maintain social distance from guests and co-workers, avoiding any physical contact.

A QR system has been implemented within each establishment so that you have all the hotel information on your electronic device as well as the menus of the bars and restaurants.

A specific audit schedule is established for the verification of the new protocols.

All products are guaranteed to be disinfected prior to receipt.

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Protocol: adopted measures

Protocol: adopted measures

Reception
We establish a maximum capacity and necessary measures to ensure social distancing.
Use of masks by staff as well as separation screens.
We will put disinfectant gels at your disposal.
We will give a welcome kit with a mask and hydroalcoholic gel per person.
There will be a disinfecting carpet for feet and luggage wheels at the entrance of the establishment.
The cleaning of this area will be permanently reinforced. Verification of new protocols.

Rooms and Cleaning
All non-essential items such as blankets, coffee makers, magazines, brochures and other information will be removed.
Gel and shampoo amenities will be reduced, making other items that will be properly disinfected available at the reception.
Protocol is established to separate clean clothes and utensils from dirty ones to avoid any cross contamination.
Use of masks and gloves by staff.
Disinfection with products that comply with European regulations in all departure rooms, leaving even 24-hour rooms free of customers for even more security. In addition, the TV remote control, the hair dryer and its filter, the minibar and the wardrobe hangers will be sanitized.
The cleaning of the elements of the room that are most susceptible will be reinforced daily.

Other services
Adaptation of fitness and wellness to the new safety and hygiene standards. Hydroalcoholic gel is made available at the entrance.

Bar / Restaurant
Hydroalcoholic gel is available and must be used at the entrance of the restaurant.
Use of masks and by restaurant staff and mask and gloves by the kitchen staff.
A reduction of capacity is established in order to maintain social distance and shifts are created to promote it.
Both tablecloths and single-use napkins will be used and the cleaning of tables and chairs after use will be extreme.
For Best Hotels it is very important to continue with the commitment of buffets and show cooking, so in the food lines it can be assisted by kitchen staff..
We will promote the services of snacks and room service for the comfort of the client. Menus of the bar and restaurant will be removed and making QR codes available instead.

Entertainment, Pools, Technical Service and other services
We will establish entertainment in such a way that the capacity is controlled and the security measures among the people are respected.
We will carry out the entertainment activities mainly outdoors and avoid the exchange of objects as much as possible.
The material used will be disinfected after each activity.
The pool will have a limited capacity to guarantee social distances and the sun loungers will be disinfected after each use, reinforcing the cleaning and disinfection of the area.
Use of masks by staff.
The maintenance team must attend to the repair jobs whenever there are no guests inside the room except in justified causes.
Cleaning, disinfection and air conditioning equipment will be checked daily to ensure that protocols are followed.

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