E-commerce & Integrations Technician – Hotel Sector - Best Hotels Central Offices

Join Our Team!
We are Searching for an E-commerce & Integrations Technician – Hotel Sector
Location: Headquarters in Salou
Joining a renowned hotel chain

Job Description:

We are looking to incorporate a dynamic, analytical, and results-oriented person to be part of our E-commerce & Integrations Department. Reporting directly to the Area Manager, you will actively collaborate in the management of online distribution, the connection with new channels, and the optimization of digital processes.

Main Responsibilities:

• Incident Management: Daily resolution of incidents related to reservations.
• Integrations: Support in connecting new clients and distribution channels.
• Mappings: Maintenance of mappings between sales channels and the PMS.
• Rate Loading: Management of rates and availability on the different online channels.
• Process Optimization: Support in the improvement of digital processes and operational efficiency.

Previous Experience:

• Experience (1–2 years) in similar roles or in reservations departments, receptive agencies, bed banks, or digital environments is valued.
• Junior profiles without direct experience will be considered, with appropriate training, a proactive attitude, and motivation to develop in the hotel e-commerce area.
• Knowledge and experience with channel managers, especially Dingus, will be valued.

Education and Knowledge:

• University degree or diploma in Tourism, Business Administration, or related fields.
• Basic knowledge of online hotel distribution: PMS, channel manager, and extranets.
• Advanced command of Microsoft Excel.
• Medium-high level of English (essential).
• Knowledge of other languages will be valued.

Digital Skills:

• Management of technological tools and ease in adapting to new software.
• Analytical ability and data orientation.
• Basic knowledge of digital environments and online platforms.
• Experience with channel managers (especially Dingus), hotel extranets, or other distribution tools will be valued.

Personal Skills:

• Ability to learn quickly and adapt to change.
• Attention to detail and analytical mindset.
• Decisive, methodical, and self-motivated person.
• Interest in growing professionally in the digital area of the hotel sector.

What We Offer:

• Integration into a consolidated hotel group in constant digital evolution.
• Continuous training in distribution tools and technology applied to tourism.
• Real possibilities for professional growth within the e-commerce area and other areas of the company.
• Good work environment, dynamic and oriented towards constant improvement.