Join Our Team!
We Are Looking for a Reception Assistant for Best Hotels!
What We Offer:
• Inclusive Work Environment: A dynamic and welcoming environment where we value and respect every member of the team.
• Development and Growth: Continuous opportunities to develop your career and grow with us. We offer training programs and professional development opportunities.
• Benefits and Wellbeing: Competitive salary package, attractive benefits, and a strong focus on employee wellbeing.
• Exclusive Discounts: Discounts at our hotels and services for you and your family.
• Positive Work Culture: We promote a positive work environment where every day (or night) brings new experiences and challenges.
• Contract: Seasonal permanent contract (Fijo-Discontinuo).
What We Are Looking For in You:
• Education and Experience: Previous experience of at least one year in a similar position is an advantage, but the most important thing is your positive attitude and willingness to learn.
• Interpersonal Skills: Excellent communication skills and the ability to connect with guests and colleagues.
• Languages: Good command of English to maintain a fluent conversation. Additional languages are a plus.
• Positive Attitude: Friendly, proactive person who is always willing to help.
• Organization and Multitasking: Ability to manage multiple tasks and remain calm under pressure.
• Flexibility: Availability to work rotating shifts, including weekends and public holidays.
• Autonomy and Responsibility: Ability to work independently and make sound decisions during the night shift.
What Will You Do in This Role?
• Guest Service: You will be the first impression of the hotel, welcoming and assisting guests with friendliness and professionalism.
• Check-in and Check-out Management: You will efficiently handle guest arrivals and departures, ensuring a smooth experience.
• Information and Assistance: Provide information about the hotel, services, schedules, and local attractions to enhance the guests’ stay.
• Reservation Management: Review, modify, and confirm reservations while ensuring proper room availability.
• Billing and Payments: Handle payments, issue invoices, and perform administrative tasks related to guest stays.
• Coordination with Other Departments: Communicate with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
• Incident Resolution: Handle guest inquiries, complaints, or issues efficiently and with empathy.
• Security Supervision: Ensure the safety and calm atmosphere of the hotel, making sure rules and protocols are followed.
About Us
At Best Hotels, we are not only dedicated to offering unforgettable experiences to our guests, but we also deeply value our team. We believe our staff is the heart of our operation, and we are committed to their development and wellbeing. If you are passionate about customer service and are looking for an inclusive and dynamic work environment, we would love to meet you!
Join Best Hotels and become part of a team dedicated to creating unforgettable experiences for our guests, even at night!
