INFORMATION COVID-19

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COVID-19
IMPORTANT INFORMATION FOR OUR CUSTOMERS
[Update March 25, 2020]


From Best Hotels we are very aware that the COVID-19 pandemic has generated a situation that affects travel globally.

We inform you that following the Royal Decree of the Spanish Government that dictates the closure of all hotels by force majeure, we will proceed to the closure of our establishments.


HOTELS AFFECTED BY CLOSURES

Below you can find the hotels that were currently open and have had to close their facilities. The closing period will be reviewed on a regular basis and we will announce the new opening dates:

CITY HOTEL
ANDORRA Best Hotel Andorra Center ****
BARCELONA Best Hotel Front Marítim ****
BARCELONA Best Hotel 4 Barcelona ****
BARCELONA Best Hotel Aranea***
BARCELONA Best Hotel Autohogar ***
MADRID Best Hotel Osuna ****
CÁDIZ Best Costa Ballena ****
MÁLAGA Best Benalmádena ****
MÁLAGA Best Siroco ****
MÁLAGA Best Triton ****
ALMERÍA Best Oasis Tropical ****
TENERIFE Best Jacaranda ****
TENERIFE Best Semiramis *****
TENERIFE Best Tenerife ****

HOTELS THAT DELAY THEIR OPENING
PLANNED FOR APRIL:


CITY HOTEL
SALOU Best Da Vinci ****
SALOU Hotel Oasis Park ****
SALOU Best San Francisco ****
CAMBRILS Best Maritim ****
ALMUÑECAR Best Alcazar ****
ALMERÍA Best Roquetas ****
ALMERÍA Best Pueblo Indalo ***

 

CANCELLATION POLICY

For all our customers with reservations, we want to offer all facilities to change the dates even if your reservation is with a non-refundable.

In the event that your booking has been affected by the extraordinary closing period, we offer you the possibility to modify the dates of the reservation. Or if you wish to cancel without expenses at any of our rates. In the non-refundable rates and the refundable rates that have been paid already we will get back the money as soon as we can in case you will to cancel your reservation.

Contact us via telephone numbers+34 902 246 642 and +34 977 374 203, chat on our website or by email at reservas@besthotels.es and reservas2@besthotels.es


FOR YOUR CONFIDENCE

From Best Hotels, we wish a fast recovery of the situation that our clients and collaborators desire as well. We continue working to attend you with normality and that you can plan your next holiday with us with the confidence that you always have and with the most flexible cancellation policies that we can.


Please note that the information is subject to change over time and subject to the decisions of government and health authorities.